ARTICLE 8: GUARANTEE - RETURNS - REFUNDS - WITHDRAWAL

Articles provided by https://le-papier-peint-francais.com/ are new and guaranteed against any defect. They are identical to those of traditional commerce and come from all the referenced publishers and suppliers.

If an item happens to be defective or non-compliant, the buyer has  30 working days from receipt of the items to request an exchange or refund. If the deadline  thirty (30) days normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.

The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation.  (in its original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to contact@le-papier-peint-francais.com (description and photos attached).

In the event of exercising the right of withdrawal, Le Papier Peint Français® is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. The refund is due within a maximum period of  30 working days from the date of receipt of the returned package(s).

The return shipping costs will then be your responsibility.

In the event of a refund, we guarantee that it will be made within a period of less than or equal to  30 days from the date of receipt of the returned package. No cash on delivery shipments will be accepted, regardless of the reason.

THIS RIGHT OF WITHDRAWAL IS NOT APPLICABLE TO PERSONALIZED, CUSTOM-MADE AND/OR CREATED EXCLUSIVELY FOR THE CUSTOMER ITEMS.

These items will then neither be taken back nor exchanged.

Any return request must first be made by email to  French Wallpaper.